We’re here to help and listen to your feedback.
Have a question about our mobile recharge, RuPay card, affiliate network, or corporate services? Reach out to our dedicated support team or submit the inquiry form below.
Customer Support Helpline
+011-41034199|43541999
Monday to Saturday, 9:30 AM – 6:30 PM (IST)
Official Email Support
info@mobilepe.co.in
Response within 2-4 business hours
Registered Corporate Office
Sector-7, Dwarka, New Delhi
D-1/7, G-01, Ground Floor, Palam Kunj, Palam Extn, Sector-7, Dwarka, New Delhi – 110075
Send Us a Direct Message
Fill out the form below. We will connect with you via your preferred communication channel.
Grievance & Redressal Desk
Compliant with RBI digital payment guidelines
For escalated matters or unresolved transaction tickets older than 48 hours, our designated Grievance Officer can be directly notified via written communication:
Operating Hours
Standard Indian Standard Time (IST)
- Phone Support:Mon - Sat: 9:30 AM - 6:30 PM
- Email Inquiries:24/7 Active Queue
- Sundays & Bank Holidays:Emergency On-Call
Common Contact Inquiries
What is the typical response time for support tickets?
Our support agents review email and ticket submissions within 2 to 4 business hours. Urgent recharge or UPI settlement queries receive highest priority.
How do I report a failed recharge or pending wallet transaction?
Select 'Payment Grievance / Wallet Dispute' from the inquiry dropdown and provide your registered mobile number and Transaction/UTR ID in the message for quick resolution.
Can I discuss corporate partnerships or affiliate distribution?
Yes! Choose 'Affiliate & Network Program' or 'MobilePe Mart & Merchant Solutions' to route your query directly to our business development managers.
MobilePe E-Commerce Private Limited
Located conveniently in Sector-7, Dwarka, New Delhi. Reach out beforehand if scheduling an in-person meeting with our corporate relations or technical integration teams.